Client Information

Merstham Neighbours is a local community-based group, offering friendly, practical help to local residents who need some assistance due to health or age-related issues. 

If you live in the RH1 3 postcode area of Merstham and you do not have family or friends available to offer transport, Merstham Neighbours’ volunteers may be able to help by picking you up from your home and taking you to medical appointments, dentist, opticians, hairdressers, shopping, etc. We may also be able to help with small DIY tasks around the home. 

If you use a walking frame or walking stick this will not cause any problems, but if you use a wheelchair you must be able to transfer yourself from the wheelchair on to the car seat and back. The volunteer can assist with balance and holding the wheelchair steady but they are not allowed to lift you. In the event of a fall, they would have to call emergency services. Not all volunteer drivers are able to lift a wheelchair or have a car boot large enough to hold one.

Please note that Merstham Neighbours is not an emergency service, and requests for transport depend on a suitable volunteer being available for the time requested. 

We ask you to submit your request for transport at least two days before the appointment time. The best way to do this is by phoning the Merstham Neighbours’ mobile phone between 10.00 a.m. and 12.00 midday, Monday to Friday, using the number below. 

Merstham Neighbours’ Mobile: 07733 555 316

If the Duty Officer is not available to take your call please leave your name, telephone number and details of your request on the answer-phone. The Duty Officer will call you back as soon as they can. 

Alternatively, send in your request by email but please be aware emails are not monitored daily. We guarantee that emails will be read and dealt with within seven days. The Merstham Neighbours’ email address is below. 

The first time you contact Merstham Neighbours, you will be asked for the following information: 

  • Your name, address and postcode
  • Your date of birth
  • Your doctor’s surgery
  • Name, address and phone number of your next of kin, to be contacted in case of emergency
  • Details of any health and mobility issues, sight and hearing issues
  • Any mobility aids used, e.g. walking stick, frame, wheelchair, hearing aids
  • If you hold a Blue Badge
  • Any special circumstances, e.g. keypad entry, upper storey in flats, knock on window (if hard of hearing), pets, etc.

You will be advised that we ask for a donation to cover fuel costs and you will be advised of the suggested donation for the trip requested. Donations are not compulsory, if you have restricted finances.

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